FAQ
What kind of clothing does Harper House carry?
Coats, jackets and blazers, sweaters and cardigans, blouses and tops, trousers and jeans, a few dresses and matching sets, and shoes from loafers to boots - for women, with a smaller men's range.
How quickly do you send out orders?
We prepare orders within 1-3 business days, Monday to Friday except holidays. From the day you order, delivery inside the United States normally takes 7-10 business days in total, with tracking on every parcel.
I entered the wrong address - can it be fixed?
Usually, provided you contact sales@harper-house.com on the same day you order. After an order moves into processing we may not be able to change it.
What can I return?
Anything unworn and unused, in its original condition with the tags still on, within 30 days of delivery. Our Refund Policy has the full details.
How does a return or exchange work?
Write to sales@harper-house.com, quote the order number, and tell us what you'd like to return or swap. We'll send back the return address and instructions - please don't post anything until we've replied.
Do you charge a restocking fee?
Never. There's no restocking fee on any eligible return or exchange.
Where are orders sent from?
Harper House runs from our office in Portland, Oregon, while our fulfillment partner packs and ships orders from its facility overseas. Delivery is to US addresses only and costs a flat $6.99 per order.
How long do refunds take?
As soon as your return reaches us and is checked, the refund goes back to your original payment method within 10 business days.
Which payment methods can I use?
The options shown at checkout, which include the major credit and debit cards. Every price is in US dollars.
Is my payment information safe?
Yes. Payments go through an encrypted, PCI-compliant checkout, and your full card number is never visible to us or stored by us.
Can I cancel my order?
Contact sales@harper-house.com as soon as you can. We can only cancel orders that haven't started processing yet.
How else can I get in touch?
Email sales@harper-house.com or call +1 (929) 673-3991 during support hours (Monday – Friday, 9:00 AM – 5:00 PM PT), or send a message from our Contact page.