Shipping policy
Processing
- We process orders Monday to Friday, except holidays.
- Each order takes 1-3 business days to process: payment check, quality check and packing.
- Orders placed at the weekend or on a holiday start processing on the following business day.
Dispatch Location
Our fulfillment partner packs and ships Harper House orders from its facility overseas, which helps us keep our prices fair. All parcels are sent with tracking.
How Long Delivery Takes
- Processing time: 1-3 business days
- Transit time: 6-7 business days
- Total estimated delivery: 7-10 business days from order date
Rates and Destinations
At the moment we deliver only to addresses in the United States, at a flat rate of $6.99 USD per order.
Order Tracking
As soon as your order is dispatched, we email you its tracking number and link.
Checking Your Address
Please double-check your delivery address before you place your order, as it usually can't be changed after dispatch. If a parcel comes back to us as undeliverable, we'll contact you to arrange a resend (extra shipping may apply) or a refund.
Lost or Missing Parcels
If your tracking says delivered but the parcel isn't there, please check around your building and with your mail carrier. If it still hasn't turned up, email sales@harper-house.com no later than 7 days after the delivery date so we can open a claim.
Contact Details
Business Address: 6729 SE 162nd Ave, Portland, OR 97236, United States
Email: sales@harper-house.com
Phone Number: +1 (929) 673-3991
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PT