Refund policy

30-Day Returns

Items may be sent back up to 30 days after delivery. They must be unworn, unused and unwashed, still in their original tags and packaging, and come with an order number or receipt.

Non-Returnable Items

Gift cards cannot be returned.

Starting a Return

Send an email to sales@harper-house.com giving the order number and why the item is going back. Please wait for our answer before shipping it - we'll confirm eligibility and reply with where and how to post it, usually within one business day.

Cost of Returning

The customer pays for return shipping. We don't charge restocking fees.

Exchanging an Item

Want the same piece in a different size or shade? Return the first one, and the replacement goes out as soon as it's back with us.

Damaged or Wrong Items

If your order arrives damaged, defective or isn't what you ordered, tell us within 30 days of delivery, including the order number and a few photos, and we'll make it right.

Cancelling an Order

We can cancel an order only before it begins processing, so please email us straight away. If it has already been sent, use the return steps above when it arrives.

When You'll Get Your Refund

After your return arrives, we check it and email you the result. If approved, your refund goes to the original payment method within 10 business days. Let us know if you haven't seen it by then.

Contact Details

Business Address: 6729 SE 162nd Ave, Portland, OR 97236, United States
Email: sales@harper-house.com
Phone Number: +1 (929) 673-3991
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PT